Data Theft Creates Notification Nightmare For BlueCross
IDG News Service – A break-in one evening last October at a shopping mall in Chattanooga, Tennessee, is proving expensive for BlueCross BlueShield of Tennessee.
Over the past five months, the company has employed a small army of workers to sort through the aftermath of what has proved to be a large and complex breach. Late last year, BlueCross and forensics company Kroll OnTrack employed 500 full-time workers and 300 part-time employees, working in two shifts, six days a week, to piece together what happened, the company said in a letter posted to the Maryland attorney general’s Web site over the weekend.
As with many data breaches, this one can be traced back to a burglary involving unencrypted data.
On Oct. 2, someone stole 57 hard drives from a closet at the health insurance company’s training center in Chattanooga’s Eastgate Town Center mall. The drives contained recordings of more than 1 million customer support calls, totaling 50,000 hours of conversation. There were also 300,000 screen shots, showing what BlueCross representatives had on their computer monitors at the time some of the calls were made….
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