IT Geek Speak and What Management Really Needs to Hear

Gerald Ford once said “Nothing in life is more important than the ability to communicate effectively.” What a profound statement that not only applies to our personal lives but also how far we go in our IT careers. There’s hardly anything that can cause IT Geeks to lose their audience – and our credibility – more than talking over people’s heads with tech-speak at all the wrong times.
I’ve found over the years that the number one skill to help those of us in IT succeed more than anything else is being able to communicate effectively with others. When studies show that communicating effectively with others accounts for the majority of our success, why wouldn’t we do it? That’s the $64,000 question.
I suppose IT professionals have a tendency to speak over people’s heads because we’re eager to share our knowledge and end up forgetting about the technical skills of the people we’re talking to. Maybe it’s because we’ve yet to realize our full potential as business professionals. Some is no doubt ego related. Regardless of the underlying reasons, we’ve got to stop it if we’re going to get people our side.
Here are some examples of what I’m referring to along with the message that really needs to get across:
IT Geeks speak:
A VLAN configuration issue has (continue reading...)